Are you flying blind—or forecasting with clarity?

Overstaffing to avoid disaster? Understaffed and always in reactive mode?
If you're leading a CX or customer care team without a dedicated WFM function, you're not alone—and you're not broken. You're just flying without a map.

This 2-minute scorecard helps Operations and CX leaders assess their current workforce strategy and determine how ready they are to scale without sacrificing service, efficiency, or employee sanity.

✅ In just 10 quick questions, you’ll learn:

  • Whether your current staffing decisions are data-driven or guesswork
  • If your scheduling practices are protecting—or draining—your resources
  • How well your team is positioned to grow without burnout or bloat
  • Where your biggest risks are hiding (and how to fix them fast)

Enter your details below to start the assessment.

We’ve been working with global brands & executive since 2012

📊 Who is this for?

This is not for seasoned WFM pros with a fully-staffed planning team.
This is for VPs of Customer Care, Heads of Operations, and CX Directors who:
✅ Are scaling fast
✅ Are relying on a BPO or spreadsheets
✅ Know what not having visibility is costing them

🚨 Don’t wait until SLAs are missed or agents burn out.

Take the Staffing Confidence Scorecard now to find out where you stand—and get practical next steps to course correct if needed.